Refund policy
Our money-back guarantee
Every Oakmere order comes with a no-quibble money-back guarantee of at least 60 days from delivery. Some products carry a longer guarantee – if so, it is shown on the product page and that longer period applies.
If you are not happy with your purchase for any reason, email us within the guarantee period for a full refund of the purchase price.
How to claim a refund
- Email support@oakmerefootwear.com with your order number and a short note on what you are claiming.
- We reply within 2 working days. For low-cost and personal-care items we normally refund without you posting anything back. For other items we send you the returns address and a returns reference.
- Refunds go back to your original payment method and usually appear within 5–10 working days.
Bundles
If you claim on part of a bundle, the refund is the amount you paid for that item after the bundle saving.
Exchanges
Need a different size or variant? Email us with your order number and we will arrange an exchange.
Faulty, damaged or wrong items
If anything arrives damaged, faulty or incorrect, email us photos within 14 days of delivery and we will replace or refund it, including any postage.
Your right to cancel
Under the Consumer Contracts Regulations you can cancel your order within 14 days of delivery for any reason. Our guarantee is in addition to, and does not affect, your statutory rights.
Oakmere is a trading name of Tracksonhire Ltd, Sydney Street, Accrington, BB5 6EG, United Kingdom.